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Frequently Asked Questions.
PRIVATE HOLIDAY CARAVAN RENTAL AT CAISTER–ON–SEA, NORFOLK. Sat Nav: NR30 5NH

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Registration and Registered Users

Caister-on-Sea Holiday Park

Staying in the Caravan

Bookings, Deposits and Payment

Bus, Train and Local Travel

Local Services and Amenities

REGISTRATION AND REGISTERED USERS

I have forgotten my Password.

Click on the 'Forgot Password' link on the Login Page to have your password sent to your registered email address.

I have forgotten my Username.

There is no automatic service for a Username reminder. Please contact us here to request a reminder.

How do I Register on the website?

There is no user registration service on the website. Guests who have confirmed a caravan booking are automatically registered by us and are sent their login details by email.

If I'm Registered, what can I do on the website?

You can review your caravan booking details, view messages that we may have sent you, and see any current special offers.

CAISTER-ON-SEA HOLIDAY PARK QUESTIONS

How to get here by car?

From the A47 Norwich (Eastbound) follow the signs towards Great Yarmouth. At Acle take the 2nd exit off the roundabout onto the A1064 (signposted Caister-on-Sea). At the next roundabout take the 1st exit to Caister by-pass. At the next roundabout take the 3rd exit which will lead you into Caister-on-Sea. The park is on your left hand side.

Is the Holiday Park hilly?

No, Caister is situated on a flat coastal plain. The terrain on the park is mostly flat so it's easy for everyone to get around and the holiday homes are all set in flat areas.

Is the beach suitable for everybody?

Yes, It is a long, sandy beach you can get to straight from the park. The beach is a vast stretch of soft golden sand that leads down to pebbled rock pools at low tide.

Who owns Caister-on-Sea Holiday Park?

Caister-on-Sea Holiday Park is owned and managed by Haven Holidays, part of the Bourne Leisure group who are based in Hemel Hempsted, Hertfordshire.

Is there any security on the holiday park?

Yes, the holiday park has its own professional security service operating 24 hours per day, seven days per week. There are regular marked vehicle patrols throughout the holiday park and caravan accommodation areas as well as regular foot patrols in all areas. Security staff are also present in the entertainment venues and at various other facilities.

How do I contact Reception?

You can contact Reception by telephone: 01493 728 931 or just walk in during opening hours. Reception is located by the main entrance to the holiday park. Reception opening hours are here.

Is there any free Wi-Fi on the holiday park?

Yes, there is free Wi-Fi inside and outside the Mash and Barrel restaurant and bar, inside the Live Lounge and Reception.

What are Fun Passes?

Fun Passes are issued by Haven Holidays and give you access to the entertainment complex so you can enjoy the daytime and evening entertainment, swimming pools, kids' clubs and sports and leisure activities. You can check the current price for Fun Passes with Haven's Reception.

STAYING IN THE CARAVAN

What should I bring with me?

Towels and bed linen which should include pillow cases, duvet covers and sheets for each bed that you wish to use. Alternatively, these can be hired from Haven.

Where can I hire bed linen?

Guests wishing to hire bed linen instead of bringing their own should go to Reception which is by the main entrance. If you wish to check prices prior to arrival then telephone 01493 728 931 during opening hours. Reception hours can be checked here.

What's included in the basic price?

The basic price includes rental of the caravan, use of the caravan's facilities and gas and electricity during your stay. Pillows, duvets and mattresses are also included.

BOOKINGS, DEPOSITS AND PAYMENT

How do I make a booking?

Start by using the website no-obligation form to arrange confirmation of price and availability. We will then confirm price and availability by email and suggest that you complete a Booking Request and make payment within 24 hours if you wish to proceed. You will then receive final confirmation, payment receipt and helpful documentation.

When do I make payment for my booking?

If your stay begins within 6 weeks from the date you confirm booking then full payment is required immediately. If your stay begins after 6 weeks from booking then a £50 deposit is required immediately. The balance is then due for payment 6 weeks before commencement.

Do I have to pay a damage deposit as well as payment?

Yes, as with most caravan lettings we require a refundable 'damage deposit' of £50 to help cover any damage and/or breakages during your stay. Following a satisfactory inspection the deposit will be refunded within 7 (seven) days of your departure.

How do I make payment(s)?

We use the secure PayPal payment system on the website where you can pay by debit or credit card. Please click on any Make Payment link or click here.

BUS, TRAIN AND LOCAL TRAVEL

What bus services are there?

There are bus stops opposite and adjacent to the main entrance of Caister Holiday Park. Frequent services include busses 1 and 1A to/from Lowestoft, Pleasurewood Hills, Corton, Hopton-on-Sea, Great Yarmouth, Hemsby and Martham. Bus number 8 to/from the James Paget Hospital, Gorleston, Great Yarmouth, Caister (including Tesco) and Scratby. Bus number 271 goes to/from Great Yarmouth, Gorleston and Hemsby. Full bus timetables can be seen here.

What train services are there?

The nearest train station is Great Yarmouth which is about 3 miles away. There are services to/from Norwich, Ipswich, Colchester and London's Liverpool Street station. Cambridge, Peterborough, and Nottingham and the national rail network can easily be reached. Great Yarmouth station is located at Acle New Road, Great Yarmouth, NR30 1SD.

What coach services are there?

National Express have fast, frequent coach services to Great Yarmouth from London stopping at Mildenhall, Thetford, Norwich, Acle, Gorleston and Lowestoft. Connections are possible from many points on their UK network.

Is there a local Taxi Service?

Yes, the local taxi service for Caister Holiday Park is Albies telephone: 01493 331111.

LOCAL SERVICES AND AMENITIES

Where is the nearest hospital?

The nearest hospital is the James Paget Hospital, Lowestoft Road, Gorleston-on-Sea, Great Yarmouth NR31 6LA. It is open 24 hours. Telephone: 01493 452452.

Frequently Asked Questions.PRIVATE HOLIDAY CARAVAN RENTAL AT CAISTER–ON–SEA, NORFOLK. Sat Nav: NR30 5NH

Frequently Asked Questions.
PRIVATE HOLIDAY CARAVAN RENTAL AT CAISTER–ON–SEA, NORFOLK. Sat Nav: NR30 5NH